Complaints Forum
Real traveller experiences with airlines and airports. Upvote what matters and track official responses.
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Involuntarily bumped despite valid boarding pass
I had a confirmed seat and a printed boarding pass but was denied boarding at the gate in Frankfurt due to overbooking. The rebooking put me 6 hours later and the compensation offered was far below what regulations require.
Restrooms in Concourse B were in poor condition
During a long layover in Concourse B at ATL, several restrooms were out of order and the ones open were not being cleaned. For the world's busiest airport this fell well below expectations during peak hours.
Tarmac delay with no updates for 2 hours
Our SQ flight sat on the tarmac at Changi for two hours with virtually no announcements. The cabin got warm and there was no water service during the wait. Usually SQ is excellent, which made this silence more frustrating.
No wheelchair assistance despite pre-booking
My elderly mother pre-booked wheelchair assistance for her arrival into JFK. No one showed up at the gate and she had to walk a very long distance to immigration. When we complained, staff were dismissive. Accessibility needs must be taken seriously.
Refund pending for 4 months after cancellation
Emirates cancelled my Dubai-Bangkok leg and rebooked me 14 hours later. I opted for a refund on the affected segment but four months on it is still 'processing'. Every chat agent gives a different timeline. This is unacceptable for a premium carrier.
Bag delayed 3 days after T5 arrival
Landed at Terminal 5 on a Tuesday evening and my checked bag never arrived. It took three days and multiple calls before it was delivered. The baggage desk had a queue of over an hour with only two staff. Communication was almost non-existent.